Terms and Conditions

Welcome to The Orchid Patio! Please read these Terms and Conditions carefully before using our website and services. By accessing or using any part of our site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions, then you may not access the website or use any services.

1. General

1.1. The Orchid Patio is an online retail business based in New South Wales, Australia, specializing in the sale of orchids.

1.2. By placing an order with The Orchid Patio, you agree to be bound by these terms and conditions.

2. Products and Services

2.1. We endeavor to ensure that all orchids are accurately described on our website. However, we do not guarantee that the orchids will look exactly like the photos provided in the listings. Natural variations in color, size, and blooming patterns are to be expected. Additionally, we shall not be liable for any mislabelled plants whether due to the fault of our suppliers or the fault of our employees.

2.2. All orchids are sold subject to availability. We reserve the right to withdraw or replace any products without prior notice.

3. Orders and Payment

3.1. Orders can be placed through our website. Payment must be made at the time of ordering via the methods specified on the website.

3.2. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product descriptions, or errors in your order.

4. Shipping and Delivery

4.1. We ship orchids via post and also offer a pickup option. Shipping costs and delivery times are specified on our website and are subject to change.

4.2. We offer free shipping on orders above $150. This offer is subject to change and may be withdrawn at any time without prior notice.

4.3. While we strive to ensure that your orchids arrive in excellent condition, we are not liable for any delays, damages, or loss that occur during shipping.

4.4. It is the responsibility of the customer to provide accurate shipping information. We are not responsible for orders that are lost due to incorrect shipping details provided by the customer.

5. Risk and Title

5.1. Risk of loss or damage to the orchids passes to you upon dispatch from our premises.

5.2. Title to the orchids will pass to you upon receipt of payment in full.

6. Returns and Refunds

6.1. Due to the perishable nature of our products, we do not accept returns. If your orchids arrive damaged, please contact us within 24 hours of receipt with photographic evidence, and we will do our best to resolve the issue.

6.2. We do not provide refunds for orchids that do not flower as depicted in the listing photos. Variations in blooming are natural and to be expected.

7. Discounts and Deals

7.1. Discounts and promotional deals offered by The Orchid Patio are not combinable with any other offers or discounts unless explicitly stated.

7.2. We reserve the right to refuse, withdraw, or cancel any discount or promotional deal at our sole discretion and without prior notice.

8. Limitation of Liability

8.1. To the fullest extent permitted by law, The Orchid Patio excludes all liability for any direct, indirect, incidental, special, or consequential damages, including but not limited to loss of profits, revenue, or data, arising out of or in connection with your use of our website or products.

8.2. We do not guarantee that our website will be uninterrupted, secure, or error-free. We are not liable for any loss or damage arising from your use of or inability to use our website.

9. Changes to Terms and Conditions

9.1. We reserve the right to amend these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services constitutes your acceptance of the revised Terms and Conditions.

10. Governing Law

10.1. These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia.

11. Contact Information

11.1. If you have any questions or concerns about these Terms and Conditions, please contact us via email at info@theorchidpatio.com.au