Refund Policy

This Refund Policy (“Policy”) applies to the following purchases made on www.theorchidpatio.com.au

General

  • We offer refunds and replacements on the terms set out in this Refund Policy (“Policy”).
  • Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
Cancellation and Change of Mind
  • We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere.

Products Damaged During Delivery

  • In the event that the product you ordered has been damaged during delivery, please contact us as soon as possible to determine if we are able to claim a refund for you.

Issues with the Plants

  • Please contact us within 24 hours of delivery with the photos of the plants if there are any issues with the plants, so that we can determine if a refund is possible.
  • We take great care in ensuring our plants are healthy and well-packaged for delivery. However, once the plant is delivered, we are not liable for issues arising from factors beyond our control, including but not limited to repotting, incorrect watering habits, exposure to extreme weather conditions, or unsuitable growing environments.
  • Please note that we do not offer refunds or replacements if the plant has been repotted, or if any plant health issues result from care practices after delivery. By purchasing from us, you acknowledge that plant health can be affected by a wide range of post-delivery factors, and you accept responsibility for ongoing care.

Response Time

  • We aim to process any requests for replacements or refunds within 7 days of receipt.

Contact Us

  • If you wish to speak to us about this Policy or about any refund or replacements, please contact us at: info@theorchidpatio.com.au

Last Updated July 2, 2021