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We have currently suspended local pickup due to the NSW COVID-19 stay at home orders.

Refund Policy

Refund Policy

This Refund Policy (“Policy”) applies to the following purchases made on www.theorchidpatio.com.au

General

  • We do not offer refunds, repairs and replacements on the terms set out in this Refund Policy (“Policy”).
  • Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
Cancellation and Change of Mind
  • We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere.

Products Damaged During Delivery

  • In the event that the product you ordered has been damaged during delivery:
    1. Please contact us as soon as possible to determine if were claim a refund for you.
    2. No refunds are offered for damaged products although we take care when packaging our products.

Exceptions

  • We may provide a replacement or refund for a product or service purchased by you solely based on the manager’s discretion.

Response Time

  • We aim to process any requests for replacements or refunds within 7 days of receipt.

Contact Us

  • If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: info@theorchidpatio.com.au or 02 9189 1500.

Last Updated July 2, 2021

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