Refund Policy

This Refund Policy (“Policy”) applies to the following purchases made on www.theorchidpatio.com.au

General

  • We offer refunds, repairs and replacements on the terms set out in this Refund Policy (“Policy”).
  • Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
Cancellation and Change of Mind
  • We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere.

Products Damaged During Delivery

  • In the event that the product you ordered has been damaged during delivery:
    1. Please contact us as soon as possible to determine if we are able to claim a refund for you.

Exceptions

  • We may provide a replacement or refund for a product or service purchased by you if there is a fault in the product.

Response Time

  • We aim to process any requests for replacements or refunds within 7 days of receipt.

Contact Us

  • If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: info@theorchidpatio.com.au

Last Updated July 2, 2021