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We do not offer refunds or replacements as plants are perishable and we take no liability after the plant has left our nursery. Before making a purchase, please read all relevant policies so that you can understand your rights and what you can expect from us if you are not satisfied with your order. We do not offer any refund if you change your mind or find the same product or service cheaper elsewhere. We may provide a replacement or refund for a product or service purchased by you solely based on the manager’s discretion. In the event that the product you ordered has been damaged during delivery: Please contact us as soon as possible to determine if were claim a refund for you.
We ship orders to addresses in NSW, VIC, ACT, QLD, SA. We can ship orchid flasks to all states and territories in Australia. We do not provide international shipping. Note that we may be able to organise concierge service to ship plants to restricted states at an additional cost. Please contact us to find out if this an option available for you.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up.
All orders are shipped on Monday and/or Tuesday to avoid the parcel from getting held in a depot on the weekend. All orders placed by 11:59PM FRIDAY will be dispatched on Monday and/or Tuesday, remaining orders will be dispatched the following week.
General Growing Tips
Light | The amount of light required by each orchid varies. This can be researched based on the species. However, as a general rule, never expose orchids to direct sunlight as this can lead to burning of plant tissue. |
Temperature | The temperature requirement also varies based on whether the orchid is cool, warm or intermediate growing. However, most orchids grow comfortably in 18-22 degrees celsius. |
Humidity | Most orchids prefer moderate to high humidity. Hence, the relative humidity should be between 60 to 90 percent. |
Air Circulation |
It is important that plenty or air circulation is provided to prevent diseases. |
Diseases and Pests | Monitor orchids regularly for signs of disease and pests. If there is any evidence of disease or pests, treat with a suitable agent such as a fungicide for fungal infections and eco-oil for pests. |
Nutrition | Orchids are extremely slow-growing and require fertiliser to grow. Ensure that you use a balanced orchid fertiliser regularly to ensure growth. Use a fertiliser that contains micronutrients. |
Dormancy |
Some orchid species such as catasetums are deciduous, meaning they drop their leaves and rest in winter. Reduce watering and cease fertilising in this period. |
Repotting | It is encouraged that you repot orchids only when the plant is outgrowing the pot. An orchid needs to be repotted when roots start growing outside of the pot vigorously and the pot swells or cracks. Only use a pot that is one size larger than the previous pot. Do not repot seedlings immediately upon receiving them as this can slow down growth and may cause transplant shock. When repotting, chose a pot with drainage holes so that water does not pool and cause rotting of roots. |
If you have any questions or concerns about these growing tips, feel free to contact us. We love to help!
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